Privacy Policy: AbbaCare At Home Corp

Last Updated: May 7, 2025

This Privacy Policy describes how your personal information is collected, used, and shared when you visit this website (the “Site”).

PERSONAL INFORMATION WE COLLECT

When you visit the Site, we may collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device.

Communication Preferences: Your consent to receive communications, including SMS/text messages, emails, or phone calls.

Usage Data: Information about how you interact with our Services, such as IP addresses, browser type, pages visited, and timestamps.

Other Information: Information you provide through forms, surveys, or communications with us.

Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Browsing Information”.

We collect Browsing Information using the following technologies:

“Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.

“Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

“Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.

When we talk about “Your Personal Information” in this Privacy Policy, we are talking about your Browsing Information.

HOW DO WE USE YOUR PERSONAL INFORMATION

We use the Browsing Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

OUR POLICY PARTICULARLY FOR SENDING AND RECEIVING SMS OR TEXT MESSAGES

We use your information to provide and manage home health care services: communicate with you, including sending appointment reminders, care updates, or other service-related messages via SMS, email, or phone, based on your consent; process payments and insurance claims; comply with legal obligations, including HIPAA requirements; improve our services, such as analyzing usage trends or feedback; respond to your inquiries or requests.

HOW WE PROTECT YOUR INFORMATION

We respect your privacy and are committed to protecting your health information. All text messages, calls, emails, fax transmission, website interactions, and medical record management comply with the Health Insurance Portability and Accountability Act (HIPAA). We safeguard protected health information (PHI) using encrypted communication, secure storage, and strict access controls. Unauthorized disclosure or access to PHI is prohibited. A) Encryption of sensitive data during transmission and storage. B) Access controls to limit who can view your information. C) Regular security assessments to identify and address vulnerabilities. Despite these measures, no system is completely secure, and we cannot guarantee absolute security.

SHARING YOUR PERSONAL INFORMATION

HIPAA & CMS Compliance: Information Sharing Policy. We respect your privacy and are committed to protecting your health information. As a home health agency, we comply with HIPAA, CMS, and Medicare guidelines when sharing protected health information (PHI). PHI is shared only for treatment, payment, healthcare operations, or as required by law, using secure, encrypted systems. We submit required data, like OASIS and HH CAHPS, to CMS for quality reporting, which may be publicly reported on Care Compare. Unauthorized disclosure of PHI is prohibited.

We explicitly do not share your phone number, SMS consent, or any other personal information with third parties or affiliates for marketing purposes.

Finally, we may also share Your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

BEHAVIORAL ADVERTISING

As described above, we use Your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work. Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info.

COOKIES AND TRACKING TECHNOLOGIES

Our website uses cookies and similar technologies to enhance your experience and analyze usage. You can manage your cookie preferences through your browser settings.

DO NOT TRACK

Please note that we presently do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

YOUR RIGHTS

As a U.S. citizen, you have the right to privacy and security of your personal and health information under HIPAA and applicable laws. You can be informed about data we collect, including non-personal browsing data (retained up to 24 months) and protected health information (PHI) from forms or portals (retained at least 6 years, per state law). PHI is securely stored with encryption and strict access controls. Contact [insert contact information] for details or to exercise your rights.

SMS Consent and Phone Numbers

We may send SMS/text messages for appointment reminders, care updates, or other service-related communications, but only if you have provided explicit consent. Your phone number and SMS consent will not be shared with any third parties or affiliates for marketing or any other purpose. Furthermore, your personal information and data with mobile opt-in will not be shared with other companies, or any third parties/affiliates. If you consent to receive SMS from AbbaCare at Home, you agree to receive appointment reminders, billing notifications, care management updates, and health-related information via SMS from us. By opting in, you acknowledge that message and data rates may apply, and messaging frequency may vary. You can reply STOP at any time to opt out from receiving messages or reply HELP for support.

You have the following rights regarding your information:

• Access and Update: You may request access to or updates to your personal information.

• Opt-Out: You may opt out of SMS messages, emails, or other communications by following the instructions provided in those communications or contacting us.

• Request Deletion: You may request the deletion of certain information, subject to legal or regulatory requirements.

• HIPAA Rights: As a patient, you have specific rights under HIPAA, such as requesting restrictions on how your PHI is used or disclosed.

THIRD-PARTY LINKS

Our Services may contain links to third-party websites. We are not responsible for the privacy practices or content of these sites. We encourage you to review their privacy policies.

DATA RETENTION

We respect your privacy and comply with HIPAA, CMS, and applicable laws when handling website browsing data. Non-personal information (e.g., pages visited, IP addresses) collected via cookies or analytics tools is retained for up to 24 months for operational purposes, such as improving our site. Personally identifiable or health-related information (e.g., form submissions) is treated as protected health information (PHI) under HIPAA, securely stored with encryption, and retained for at least 6 years (or longer per state law). All data is protected with strict access controls and securely destroyed after retention periods.

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons. We will notify you of significant changes by posting the updated policy on our website (www.abba-care.com) or contacting you directly. Your continued use of our Services after such changes constitutes your acceptance of the revised policy.

MINORS

Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected such information, please contact us immediately.

CONTACT US

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at the email address provided in the Contact section of the Site. For further questions or concerns about this Privacy Policy or our practices, please contact us at AbbaCare at Home Corp, 3800 Watt Avenue, Suite 201, Sacramento CA 95821. Call at (916) 777-8800. Or email us at [email protected]